We have designed all our pieces with love and hope you love them as much as we do, however we understand that decisions are hard, and sometimes we change our minds. If you are not happy with your order please click here to begin your exchange process.

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We’re happy to accept returns for store credit.

Before every shipment we thoroughly check each product one by one to assure they are in perfect condition.

We can only accept returns if they are sent back unworn, in their original condition and in their complete original packaging.

The cost of shipping and taxes of a returned order, will be at the expense of the customer. Please use a courier with tracking to ensure the item is returned to us.

International returns are at the expense of the customer.

All returns must be sent back within 14 days of purchase date.

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Faulty Items

We follow 4 different quality check requirements from production to shipment to ensure our quality that we pride ourselves in. We sincerely apologize if you have received faulty items. 

If you have received a faulty item please send us an email at love@duaadorned.com with a clear photo of the damage or malfunction piece.

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We can only offer exchanges for store credit at the original price of the ordered item. If you have ordered a ring, and need a different size, we will be happy to exchange the size for you.

The cost of shipping and taxes of an exchanged order, will be at the expense of the customer.

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We are happy to provide any servicing to any damaged jewelry at the price of servicing, handling and shipping. We also offer re-plating of vermeil products at the price of re-plating, handling and shipping. All of the mentioned services only apply for customers within Indonesia

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We aim to process all returns and exchagnes within 14 days of receiving the goods.

Shipping costs are non-refundable.

Please read our FAQs page for more information or feel free to contact us at info@duaadorned.com and we would be happy to help.