We've have designed all our pieces with love and hope you love them as much as we do, however we understand that decisions are hard, and sometimes we change our minds. If you are not happy with your order please click here to begin your return process.

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We’re happy to accept returns for a refund or store credit.

Before every shipment we thoroughly check each product one by one to assure they are in perfect condition.

We can only accept returns if they are sent back unworn, in their original condition and in their complete original packaging.

The cost of shipping a returned order back to us will be at the expense of the customer. Please use a courier with tracking to ensure the item is returned to us.

International returns are at the expense of the customer.

All returns must be sent back within 30 days of purchase date.

We cannot give refunds to damaged goods due to shipping but we will be happy to give you store credit to exchange your order.

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Faulty Items

We follow 4 different quality check requirements from production to shipment to ensure our quality that we pride ourselves in. We sincerely apologize if you have received faulty items. 

If you have received a faulty item please send us an email at info@duaadorned.com with a clear photo of the damage or malfunction.

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We  can only offer exchanges for store credit unless you have ordered a ring and need a different size.

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We aim to process all returns within 14 days of receiving the order. Refunds will be credited back to the original method of payment.

Shipping costs are non-refundable.

Please read our FAQs page for more information or feel free to contact us at info@duaadorned.com and we would be happy to help.